Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your item delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Non-returnable items:

• Gift cards

To complete your return, please email us at theteam@equesun.com

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at theteam@equesun.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Equesun proudly offers free exchanges of items with original tags and in original packaging within 14 days. If you need to exchange an item due to sizing issues, send us an email at theteam@equesun.com

Shipping returns

Equesun proudly offers full money back for items with original tags and in original packaging within 14 days. To return your product, you should email a return request to theteam@equesun.com

We will send you a return label.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at theteam@equesun.com for questions related to refunds and returns.